Client Stories & Reviews

What our clients say, in their own words.

Real journeys. Precise details. Trusted service.

Since 2009, clients have entrusted us with arrivals, departures, working days and celebrations in Paris and beyond. What follows is their account of it: three chauffeured journeys told at length, a selection of published reviews, and a plain statement of how those reviews reach this page.

A note on names

Every review published here was written by a client of the House and remains readable at its original source. Where a client travels under conditions that require it, the account is presented anonymously, with the context kept intact.

The Peninsula Paris

Paris · Arrivals and departures, every day since 2009

The record, as published

Figures we can show you the source of.

4.9 / 5

Average rating on our Google Business Profile

82

Reviews published on that profile, readable in full at their source

6 languages

Reviews written in French, English, Spanish, Portuguese, Turkish and Arabic

Since 2009

More than 25,000 chauffeured journeys arranged from Paris

Rating and review count as shown on our Google Business Profile in September 2026. Every figure on this page comes with its source. The rating above is Google's own calculation across every review left on the profile.

Three chauffeured journeys

Told at length, because the detail is the service.

Service

Airport VIP Meet & Greet, arrival and departure transfers

Client

Private client travelling with three young children

Where

Paris airport arrival, city address

Period

November 2025, revisited May 2026

Source

Google review, written in French

The coordination between the airport greeter and the chauffeur lifted an enormous mental load from me.

Koumba C. · Private client · November 2025 · Translated from French

Arriving in Paris alone with three small children is a question of hands, documents and timing, all at once, at the end of a flight, well beyond a simple transfer.

Our airport team met her as she left the aircraft and stayed with her through the walk, the children, the luggage and the border formalities, then to the chauffeur. She describes the effect in her own words above: the feeling that everything was carried and decided for her.

The departure was arranged on the same terms. Six months later she travelled with us again and wrote a second time to say that the second arrival felt like the first.

Discover our Airport VIP Meet & Greet ›

Service

Business travel, point to point across Paris

Client

Corporate traveller, United States

Where

Paris, recurring engagements

Period

July 2023

Source

Google review, written in English

I received communications with the driver's name and cell, when they were on the way, when they were on location and when they departed.

Kimberly A. · Corporate traveller, United States · July 2023

This review describes the communication protocol our operations team works to, and it is the part of the service clients rarely see written down.

Before the journey, the client receives the chauffeur's name and direct mobile number. Then three confirmations follow the transfer itself: on the way, on location, departed. The client always knows where the car is, without having to call. For an assistant coordinating a principal's day from another time zone, that sequence is the whole point.

The review closes by saying that the House had become the client's reference for ground transportation in Paris, kept on file.

Discover our corporate chauffeur service ›
A DBS EXPERIENCE chauffeur opening the car door for an arriving client

In position before the client arrives

Service

Repeat engagement, English-speaking chauffeurs for project teams

Client

International project team, third engagement

Where

Paris

Period

November 2023

Source

Google review, written in English

The driver was great and flexible. He spoke English and provided a great service. Also the overall handling of offer, confirmation and communication is perfect.

Andrea M. · International project team · November 2023

Read that sentence again and note what it puts first: the quotation, the confirmation and the communication around them, ahead of the vehicle.

Professionals who book on behalf of others are judged on the same things we are: whether the proposal arrived clearly, whether the confirmation matched it, whether everything moved on its own. This client had already worked with us twice before writing, on assignments described as important ones. The third engagement is the review.

Flexibility here is part of the service. A project day moves, and the chauffeur moves with it, with nothing for the client to renegotiate.

See how we work with travel professionals ›
Published reviews

Twelve voices, twelve situations.

Each review below is a client of the House, with the service it concerns and the month it was written. Follow a tag to read about that service.

I benefited from the Airport VIP Meet & Greet service, and it was simply remarkable. Welcome and assistance from the aircraft door through to the vehicle placed at my disposal. In barely twenty-five minutes I was comfortably seated. An immeasurable saving of time.

Ibrahima S. · February 2021 · Google review, translated from French

Airport VIP Meet & Greet

Impeccable service from beginning to end. We had a last-minute request, almost from one day to the next, and everything was organised with impressive responsiveness. Professionalism, quality of service, fluid communication, punctual and highly attentive chauffeurs.

Azeddine M. · November 2025 · Google review, translated from French

Corporate chauffeur service

I've been using them since mid 2018, they have never disappointed me. Drivers are always on time and very professional. This is most reliable company I've worked with in Paris.

Eden · June 2019 · Google review, written in English

Professional chauffeur service

Very reliable and punctual. Good English. We will book again.

Raphaela V. · May 2024 · Google review, written in English

Private transfers in Paris

Very, very good service, a team that listens and responds quickly. Our clients were delighted with the ride. […] We booked a van for the full day. […] Bilingual chauffeur, pleasant and comfortable vehicle.

Estelle M. · Travel professional · November 2023 · Google review, translated from French

Chauffeur at your disposal

I go through DBS for all my meetings in Paris. Professional chauffeurs, always on time. Prepared transfers or last-minute ones, a company you can rely on.

Maho B. · February 2021 · Google review, translated from Turkish

Chauffeur for business meetings

Living in Dakar, I greatly appreciate the quality of DBS service both in Paris and in Dubai. I am signing up straight away for my next journeys. My reference from now on.

Bomboré M. · Senegal · March 2023 · Google review, translated from French

International clientele

I had an amazing experience with DBS during a business trip to Paris. The customer service was excellent. I highly recommend and will definitely use them again in the future.

Phoebe · July 2019 · Google review, written in English

Business travel

I got to know the company at its beginnings. Very professional, always on time and available in spite of my own changes of plan. They have always been able to get me out of a last-minute difficulty.

Gui B. · Client since the early years · December 2022 · Google review, translated from French

Our legacy since 2009

My friends and I went on a weekend to Paris and decided to use DBS services. We have been very impressed by their professionalism and we very much enjoyed the ride, the car comfort and treats.

Lena M. · June 2019 · Google review, written in English

Private tours of Paris

I made a great many journeys with DBS in early 2019. I warmly recommend this company. Quality, rigour, responsiveness and excellent relations.

Armelle G. · Frequent business traveller · June 2019 · Google review, translated from French

Frequent business travel

Excellent service, the players were delighted with the arrangement, vehicles and transport of the highest order.

Fabrice R. · Sports delegation · June 2019 · Google review, translated from French

Groups and delegations

Reviews translated into English are marked as such. The original wording remains visible on our Google Business Profile, where every review published about the House can be read in full, in the language it was written in.

What clients name most often

Four words come back, year after year.

Punctuality

Chauffeur on time, extremely helpful and discreet. Impeccable driving, in complete safety.

Keltoum B. · February 2023 · Translated from French

Discretion

Very serious, discreet and friendly. Demanding by nature. I truly recommend them.

Nathalie G. · March 2023 · Translated from French

Coordination

The coordination between the airport greeter and the chauffeur lifted an enormous mental load from me.

Koumba C. · November 2025 · Translated from French

Attention

They listen, and they take care of the smallest things.

Nadia D. · February 2021 · Translated from French

The rear cabin of a Range Rover prepared for a DBS EXPERIENCE client

The cabin, prepared before every chauffeured journey

Discretion by design

The clients who stay off this page.

Silence, in this profession, is a form of quality.

A share of our work stays off review pages by design. Executive assistants, family offices, private aviation operators and corporate travel teams keep the journeys they arrange private, for reasons that are their own and that we consider sound.

Where a client agrees to be quoted anonymously, we publish the account with the situation intact. Where a client prefers privacy, the engagement stays private. Every account on this page is exactly what it appears to be.

Corporate references can be provided directly, with the client's consent, in the context of a tender or a partnership discussion.

Read our case studies ›
Our publication charter

How the reviews on this page reach it.

Every review comes from a client

Each account published here was written after a chauffeured journey actually carried out by the House, and freely given by the client who wrote it.

The source is always named

Each quotation carries its origin and its month. Reviews drawn from our Google Business Profile can be read there in their original, complete form.

We edit for length, always keeping the meaning

A long review may be shortened, and an obvious typing error corrected. Every sentence keeps exactly what the client said.

Translations are declared

Our clients write in several languages. Where a review has been translated, it is marked as translated, and the original remains available at its source.

The same anonymity for everyone

We publish first name and initial, together with a description of the client and the service, for every client alike.

The complete record stays on Google

This page presents a selection. The complete record remains on our Google profile, which only Google manages. Some older reviews refer to the House under its former trading name.

Paris at night, on the route of a DBS EXPERIENCE chauffeured journey

Paris and beyond, wherever the day requires

In summary

DBS EXPERIENCE is a private chauffeur company founded in Paris in 2009, rated 4.9 out of 5 across 82 published Google reviews. Clients writing in six languages describe punctuality, discretion, coordinated airport arrivals and clear communication throughout the journey. The House serves private travellers, corporate clients, travel professionals and delegations, from 320 rue Saint-Honoré, 75001 Paris.

Questions about this page

What you may reasonably want to check.

Are the reviews on this page real?
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Yes. Every account published here was written by a client after a chauffeured journey and can be traced to its source. The reviews drawn from our Google Business Profile are readable there in full, in their original language, on a platform managed by Google.

Why are clients identified only by first name and initial?
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Because a review page for a chauffeur service is read by people who value privacy. First name, initial, client type, service and month give you everything you need to judge the account, while keeping our clients' identities private.

Where can I read every review, including critical ones?
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This page presents a selection of client accounts. The complete record, every review included, remains permanently visible on our Google Business Profile, which only Google manages. That is the place for the unfiltered picture.

Can you provide references for a corporate tender?
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Yes. Named corporate and institutional references can be shared directly, with the consent of the client concerned, in the context of a tender, an accreditation or a partnership discussion. Contact our team and we will assemble the file.

How can I leave a review after my own journey?
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Every client receives an invitation after their chauffeured journey, and you can also write directly on our Google Business Profile at any time. For any remark on your journey, our team is at contact@dbsexperience.com and replies within the hour.

Your journey

Where shall we take you next?

Tell us where you need to be, what matters most on the day and how you prefer to travel. Our team will take care of everything between those points.

Phone +33 1 47 20 87 11 · Email contact@dbsexperience.com · WhatsApp +33 7 87 15 53 52