Safety & Security

Your safety, handled with discretion.

Quiet assurance, from the first collection to the final departure.

You should never have to wonder who is driving, how the vehicle was prepared, or who is watching over the road ahead. That work belongs to us. It begins long before the car arrives and continues after you have stepped out.

Paris · Since 2009 Photo 1 — A chauffeur completing his checks at first light, before collection
Our philosophy

Safety, in this profession, is rarely visible. It lives in the checks made before dawn, in a route studied the evening before, in a chauffeur chosen for a particular passenger, in a telephone answered at four in the morning. Carried out properly, none of it ever reaches you. What reaches you is a car already waiting, a door opened at the right moment, and a journey that unfolds exactly as planned.

True luxury is knowing that nothing has been left to chance.

Since 2009, DBS EXPERIENCE has held one conviction above the others: security must be rigorous behind the scenes and invisible in the experience. We do not ask our clients to admire our procedures. We ask them to notice nothing at all.

Before · During · After

Three moments, one continuous responsibility.

Every chauffeured journey follows the same discipline, whether it is a single transfer from Charles de Gaulle or a week of movements across France. Here is what happens around you.

Before your journey

Everything is settled before the engine starts.

You receive your chauffeur's name, the vehicle and the collection details ahead of time, never on arrival.

  • Booking confirmed in writing: collection point, timing, party and specific requirements
  • Chauffeur assigned according to language, destination and the nature of the journey
  • Vehicle matched to the number of passengers, the luggage and the duration
  • Route studied in advance: access, roadworks, events, restricted zones, alternatives
  • Flights, trains and traffic conditions verified before departure
  • Full inspection of the vehicle, interior and exterior, before it leaves
  • Chauffeur name, vehicle and direct contact shared with you in advance
During your journey

Measured driving, discreet coordination.

The road is managed for you, at a pace set by your comfort rather than by the clock.

  • Anticipatory, unhurried driving, adjusted to the passenger on board
  • Live coordination between the chauffeur and the operations team
  • Traffic, delays and last-minute changes absorbed as they occur
  • Silence respected by default, conversation only at your invitation
  • Cabin prepared to your preferences: temperature, water, quiet, connectivity
  • No photographs, no publication, no mention of who is on board
  • Operations reachable at any hour, for you or for the person coordinating
After you arrive

The journey is closed properly.

Arrival is confirmed, the vehicle is checked, and the next movement is already prepared.

  • Arrival confirmed to you or to the person who arranged the journey
  • Vehicle checked for forgotten belongings, returned the same day
  • Following legs reconfirmed and adjusted when plans have moved
  • Chauffeur debriefed on anything worth correcting or remembering
  • Quality review of the journey by the operations team
  • Your preferences recorded and applied to your next journey
  • Records held under our confidentiality rules and nowhere else
Our commitments

Eight assurances, held on every journey.

Each of these is a working practice rather than a statement of intent. They apply to a transfer of twenty minutes exactly as they apply to a week at your disposal.

Chauffeurs

You know exactly who is coming for you.

Every chauffeur is selected personally, professionally licensed and insured, briefed for the specific journey and introduced to you by name before collection. Presentation, conduct and discretion answer to a single House standard.

Vehicles

You step into a vehicle prepared for you, not simply available.

Each vehicle is inspected before it leaves: tyres, lights, brakes, fluids, seat belts, cleanliness, cabin equipment and documentation. Anything short of standard is withdrawn and replaced rather than driven.

Routes

Your journey is studied before it is driven.

Access points, private terminals, palace entrances, event closures, roadworks and restricted zones are checked in advance, and a second route is held ready for every sensitive collection.

Coordination

Someone is watching over your journey at all times.

The operations team follows each journey in progress, monitors flights and traffic, and remains reachable around the clock, with a response time under 45 minutes.

Confidentiality

What happens in the car remains in the car.

Identities, addresses, itineraries and conversations are never shared, published or discussed. Information reaches only the people who need it in order to deliver the journey.

Partners

Our standards do not end at the city limits.

Beyond Paris and abroad, we work only with vetted partners who accept our briefing, our conduct requirements and our reporting, and every journey remains coordinated by our Paris team.

Care

Every passenger is looked after individually.

A child seat fitted and checked, a hand offered at the door, a gentler pace, an unhurried welcome or a strictly silent journey. Particular needs are noted at booking and passed to the chauffeur.

Contingency

If something changes, it is already being handled.

A delayed flight, a closed avenue, a change of plan or a vehicle withdrawn on the morning itself. A fleet of more than 25 vehicles and over 30 chauffeurs allows a solution to be put in place before the journey is affected.

Photo 2 — Chauffeur in uniform, waiting beside the rear door
Our chauffeurs

Selected once. Assessed continuously.

A chauffeur is not a driver in a dark suit. He is the only member of the House who spends the journey beside you, and the person on whom your safety and your privacy depend for its entire duration. Recruitment is accordingly slow.

  • Professional experience in private chauffeur or executive transport verified before recruitment
  • Licences, professional documents, right to work and insurance verified and kept current
  • References taken and previous engagements confirmed
  • Trained within the House on presentation, protocol, discretion and the codes of palace hospitality
  • Assessed continuously on punctuality, driving conduct, presentation and client feedback
  • Working hours and rest managed to ensure that no chauffeur drives fatigued
  • Bound by a written confidentiality commitment for every passenger carried

Meet the chauffeurs of the House

Our vehicles

The vehicle as a controlled environment.

A car is not merely a means of arriving. For the duration of a journey it is the space where you work, rest, speak freely or travel with your children. It is treated as such.

Before every departure

  • Tyres and pressures examined
  • Lights, signals and brakes verified
  • Fluid levels and warning indicators checked
  • Seat belts and child seat anchorages inspected
  • Interior cleaned, cabin ventilated, climate set
  • Water, connectivity and requested equipment placed on board
  • Vehicle documentation and insurance certificate present

Throughout the life of the vehicle

  • Servicing carried out according to the manufacturer's schedule
  • Maintenance records retained for every vehicle in the fleet
  • Fleet renewed regularly, keeping every vehicle in current condition
  • Comprehensive commercial insurance covering passengers and luggage
  • Any vehicle in doubt withdrawn from service immediately
  • A replacement vehicle available from a fleet of more than 25
  • Child and booster seats held, fitted and checked before collection

Discover the fleet

Photo 3 — Rear cabin, seat belt fastened, natural light
Privacy by design

Discretion is a method, not a promise.

For executives on a roadshow, public figures, luxury houses, diplomatic delegations and the assistants who arrange their travel, confidentiality is not separate from safety. It is part of it.

Information limited to what the journey requires

A chauffeur receives the collection details, the itinerary and the passenger requirements. Nothing beyond that circulates, internally or externally.

No photographs, no publication

Passengers, private addresses and vehicles in service are never photographed or published. No exception is made for prestigious names or memorable moments.

Journeys never confirmed to third parties

Details are disclosed only to you and to the people you have authorised. Requests from anyone else, however plausible, receive no confirmation of any kind.

A single, centralised point of contact

Assistants, travel managers and event organisers work with one contact who holds the full picture, which keeps information from being scattered across several channels.

Personal data held securely

Contact details and itineraries are stored in line with European data protection rules, kept for no longer than necessary, and payment details are handled through secured channels.

Confidentiality written into engagement

Every chauffeur and every member of the operations team is bound by a written confidentiality commitment, which is explained during training and applied without discussion.

Special travel requirements

A different passenger calls for a different attention.

Safety is not experienced in the same way by a family of five, a chief executive between two meetings, a well-known guest arriving in Paris or a passenger who no longer moves easily. Tell us who is travelling, and the journey is adjusted accordingly.

Families & children

Child and booster seats provided, fitted and checked before your arrival. An unhurried collection, doors opened on the pavement side, gentle driving and room for pushchairs and luggage.

Corporate executives

Confidential calls taken without concern, timings held across a full day of meetings, discreet collection points and a chauffeur who understands the rhythm of a roadshow.

VIP & high-profile guests

Discreet arrival and departure points, coordination with hotel management or with your own protection team when one accompanies you, unmarked presentation and complete silence around the journey.

Senior travellers & reduced mobility

A hand offered from door to door, additional time allowed, a slower pace, folding wheelchairs and walking aids accommodated, and a vehicle chosen for ease of entry.

Photo 4 — A rear door held open beneath a palace canopy, evening
What can be verified

Facts rather than assurances.

We publish only what we can substantiate, and we update it as it changes.

Established in Paris
2009
Chauffeured journeys delivered
25,000+
Professional chauffeurs
30+
Vehicles in the fleet
25+
Punctuality across all services
98.9%
Operations team
24/7, response under 45 minutes
Client rating
4.9/5 · 79+ verified reviews

DBS EXPERIENCE operates under Transport Licence No. EVTC075180190, issued by the French Ministry of Transport, and holds comprehensive commercial insurance covering passengers and luggage on every chauffeured journey. Registered office: 320 rue Saint-Honoré, 75001 Paris.

In summary

DBS EXPERIENCE is a Parisian private chauffeur House established in 2009 that treats safety, security and confidentiality as one continuous discipline. Chauffeurs are selected, verified and assessed; vehicles are inspected before every departure; routes are studied in advance; and each journey is followed in real time by an operations team available 24/7. Passenger information is never shared or published, and the same standards apply through vetted partners beyond Paris.

Questions

Safety and security, answered.

How are DBS EXPERIENCE chauffeurs selected?+

Each chauffeur is recruited individually. Professional experience in private chauffeur or executive transport is verified, licences and professional documents are checked and kept current, references are taken, and training is then given within the House on presentation, protocol and discretion. Punctuality, driving conduct and client feedback are reviewed continuously thereafter.

Are your vehicles fully insured?+

Yes. DBS EXPERIENCE operates under Transport Licence No. EVTC075180190, issued by the French Ministry of Transport, and holds comprehensive commercial insurance covering passengers and their luggage on every chauffeured journey.

How are vehicles checked and maintained?+

Every vehicle is inspected before it leaves for a collection: tyres, lights, brakes, fluids, seat belts, cleanliness, cabin equipment and documentation. Servicing follows the manufacturer's schedule, maintenance records are retained, and the fleet is renewed regularly. Any vehicle in doubt is withdrawn and replaced rather than driven.

Can I request a child seat?+

Yes. Child and booster seats are provided at no additional charge and fitted before your arrival. Please indicate the age and weight of each child at booking, and the correct seat will be prepared and checked in advance.

Is my journey monitored?+

Every journey is followed by the operations team, which monitors flights, trains and traffic conditions in real time and remains in contact with the chauffeur throughout. The team is available 24 hours a day, with a response time under 45 minutes.

How is passenger confidentiality protected?+

Chauffeurs receive only the information a journey requires. Identities, addresses, itineraries and conversations are never shared, published or discussed, no photographs are taken, and journey details are confirmed only to you and to the people you have authorised. Every chauffeur is bound by a written confidentiality commitment.

What happens if a vehicle becomes unavailable?+

A replacement is assigned from a fleet of more than 25 vehicles, with more than 30 chauffeurs available. In practice, the substitution is arranged before your collection time and communicated to you if it changes the vehicle you were expecting.

Do your standards apply outside Paris?+

Yes. For journeys elsewhere in France and abroad, we work with a vetted network of partners who accept our briefing, our conduct requirements and our reporting. Coordination remains with our Paris team throughout, and you keep a single point of contact.

Can you accommodate VIP security requirements?+

We provide discreet arrival and departure arrangements, unmarked presentation, coordination with hotel management and cooperation with your own protection team when one travels with you. DBS EXPERIENCE is a chauffeur service and does not itself provide close protection officers or armoured vehicles.

Who can access my journey information?+

Only the members of the operations team handling your journey, the assigned chauffeur, and any person you have expressly authorised, such as an assistant, a travel manager or an agency. Data is held in line with European data protection rules and kept for no longer than necessary.

Your journey

Safety is the part of luxury you should never have to notice.

Tell us who is travelling, where they need to be and what matters most. Everything else is prepared before the car arrives.

Plan your journey Speak to our operations team
+33 1 47 20 87 11 · contact@dbsexperience.com · WhatsApp +33 7 87 15 53 52